SERVICE QUALITY & PROCESS OPTIMIZATION

Motion creates Emotion. In a Hotel, this is a critical concept. The only way to differentiate your service actions from competitors is to consistently take action that is linked directly to your company’s core values. QTX Perform is built to serve this purpose. A flexible, fully serviced technology that allows a hotel team to customize questions that represent the values and beliefs that set them apart. With unlimited testing capabilities, QTX Perform acts as a catalyst for hotels in creating powerful, effortless action that is tracked in real-time and organized to clearly and dynamically evaluate a teams strengths and weaknesses.

If you are frustrated that Mystery Shopping programmes don’t actually work for you Hotel, you are not alone. We believe hotels should craft their service experience in line with their core values. We believe each operation should have the flexibility to deliver the standards important to them. We believe mystery shopping should be done much more frequently and that it is a learning process, NOT a judgement. QTX Qualify is a platform that enables a Hotel to craft the service experience in a way that represent them exactly as they wish, offering the ability to conduct unlimited mystery shops. Options to self organize evaluations, or access our qualified shopper database allows a hotel to create a Mystery Shopping strategy that actually works.

Studies show that a bad survey experience can negatively impact overall satisfaction by up to 15%. We have learned that Guests do not want to relive their hotel experience within a survey, even if it was an exceptional stay. It just adds unnecessary work. However, when a Guest is given the opportunity to take ownership over their feedback, the quality of response becomes stronger and the Guest can actually develop further loyalty after they have left a Hotel. QTX Connect is a multi-model, real-time survey platform that invites Guests to provided targeted feedback in a concise, timely environment. Results are instant and operational teams at all levels can immediately view analysis, share or respond to feedback and take corrective action. Enabling teams to take ownership over Guest experiences.