Key Performance Indicators are the critical to measuring performance and progress of a business. Unfortunately most businesses mis-use KPI’s as a result or a fixed outcome. KPI’s, by definition are indicators for growth. They are there to identify challenges so they can be acted upon. Too many hotels are held ransom by results in online reputation and mystery shop programs that dictate how you should operate your business. We fully disagree with this. QTX Perform was built to make service assessments accessible to every hotel and provide feedback in a strutured, meaningful and instant way so that team members can support and grow together.