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Please Select Company Nature
Hotel & Resorts
Airlines
Restaurants & Bar
Spa/Health/Welness
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Responsible For
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How Did You Hear About Us?
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What are your goals for wanting to improve your business service quality (select all of the below that apply)
Support with the Pre-opening of a business.
I want to simulate and measure the quality of the customer experience in my business before I open the doors.
I Need to Identify and challenges with my product and services before paying customers arrive.
I want to rectify all product and service challenges before customers arrive.
I want to help my team stay focused on the quality of their service delivery prior to opening.
I want a real-time solution so that I can be in control of my company's service quality bfore we open.
Improving Operational Performance
I want real-time internal feeclback so that I can teach my team how to improve their job performance.
I have high levels of Customner service, but managing it takes up too much time.
I want my team to be more sales driven in our business.
Embracing Expertise
I need a detailed fresh perspective with my service quality.
I want to classify my strength and weeknesses in my business.
I want a specific, measurable recovery process that is automated.
I want to clearly measure the performance of products and services within several of my businesses.
Customer Relationships
I want to obtain real-time customer feedback.
I want the opportunity of recovering guest complaints while they are still in my business.
I want to incentive customers to give me valuable feedback.
I want my guest satisfaction survey to be enjoyable, rather than a nuisance.
I want to link customer feedback with operational performance.
Do you use any internal training activity to measure operational performance?
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No
Do you engage in a third party service to evaluate your business?
Yes
No
No Do you conduct online or offline guest satisfaction surveys?
Yes
No
Are you open to making a small investment in order to drive your operational performance?
Yes
No
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